Warranty and rating guide

The Norman Ellison warranty is extended to all wool and synthetic carpets. It should be used in conjunction with the performance rating guide.

You can find the performance rating guide next to the product label on the back of all carpet samples. It will give you an idea of how a carpet compares with others ranges on colour fastness, stain resistance, durability, comfort and softness.

To protect your carpet and help retain coverage under our Norman Ellison warranty, follow the carpet care guide. Our full warranty performance and care guide can be downloaded from the link below.

Performance Rating Guide
Warranty, Performance and Care Guide Booklet