FAQs

Does Norman Ellison sell directly to consumers?

No – we sell our carpets through carpet retailers across New Zealand, Australia and rest-of-world markets.


Where are Norman Ellison’s products made?
All our carpets are made in our factory in Papatoetoe, Auckland, New Zealand.

Where can I purchase Norman Ellison products?

You can purchase a Norman Ellison carpet from any retailer found on the Where to buy page.


Who will install my carpet?

Once you've selected your underlay and you're ready for your carpet to be installed, the retailer will organise one of their carpet layers to complete the job.


What is the difference between a broadloom (linear) metre and a square metre?
A broadloom metre is the standard width of a carpet roll – 3.66 metres. To work out the square metre price from a broadloom metre price, just divide the broadloom metre price by 3.66. Alternatively, ask your retailer to quote the job in square metres.

How can I tell if I'm buying a good quality carpet?
The most trusted way to check that you're buying a good quality carpet is to see if it has an independent performance grading from ACCS – the Australian Carpet Classification Scheme. Carpet manufacturers have no influence over what grading their carpets receive once they have been sent off for testing – providing consumers with a truly trustworthy source of information. If quality and longevity are important to you, look for a ‘Residential Extra Heavy Duty Plus Stairs, 6 Stars’ rated carpet.

What are the advantages of a wool carpet?

Wool carpets have stood the test of time and they have many amazing natural properties. They regulate humidity within your home (absorbing moisture when the air is wet and releasing it when the air is dry) essentially meaning it can breathe. Wool carpets are also naturally non-allergenic (absorbing and filtering VOCs) which is a great benefit for asthma sufferers. Wool is also the safest carpet fire as it's very difficult to ignite, it burns slowly and it's easy to extinguish. These 100% sustainable carpets are also easy to clean because wool has a very thin, waxy coating chemically bonded to the surface – meaning anything water based (most common food and drink spills) will bead and roll off before they're absorbed into the carpet. As long as you get to a stain immediately, you should be able to get it out. Take a look at our handy carpet care guide for more information.


What are the advantages of a synthetic carpet?
Synthetic carpets have one key advantage over a wool carpet, being that most have fantastic fade resistance properties – great if your home is north facing and prone to lots of direct sunlight. Check out the selecting carpet section for more information.
Country: New Zealand| Australia